Overcoming Reputations

Yakutat is a truly incredible place.  Incredible fishing,  incredible mountains,  incredible glaciers…  even incredible surfing and many other “incredibles”.  But it is far from perfect.  One of our shortfalls has been in aviation and the services available here at the Yakutat Airport.

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Teen and I started Yakutat Aviation Services as a means to change our local reputation as being a black hole for services.  We have a reputation within the aviation community as a place to avoid and we have been lugging this rep around for decades. It isn’t any one business’ or person’s blame,  but a build-up of a lot of horror stories and dissatisfied pilot visitors.

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That said…  tonight we had a “Queen Air” stop in for fuel.  The pilot said he was planning to fly non-stop from Ketchikan to Homer without refueling,  but another pilot in Ketch told him what we are trying to do here and he decided to stop in and support us.  Bought 140 gallons of fuel that would not have been sold here had we not started YAS.

A year ago,  there was an article in AOPA Pilot magazine about flying the coast from Anchorage to Juneau.  They did NOT stop here,  but most of the photos illustrating their article were taken within the Borough.  OK,  they definitely stopped several times in Yakutat,  but they avoided the airport and didn’t spend a dime here.  In the “letters to the editor” in the following issue,  someone wrote that he understood how they wanted to avoid buying fuel in Yakutat…

I don’t want to point fingers at the old traditional supplier,  but they are principally a wholesaler and not a retailer.  They don’t provide retail “service”.  But that is what we are doing now.

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On my flight down to Juneau for my heart test,  the Alaska Airlines pilot came back to our row and handed me a magazine that featured a cover article he wrote.  Burke Mees is a neat guy,  although I don’t know him well.  He flies the CAF BT-13 up in Anchorage most weekends for tours in their great old WWII trainer.  I first met Burke a few years ago when he and another pilot burned through some of their ground time and walked over to the hangar from the AS jet.  I told them about what we were planning to do with the hangar and museum,  etc.

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This past spring,  Burke flew with the owners of an experimental “Gweduck” up to the Anchorage Airmen’s Show.  They stopped in at Yakutat for fuel briefly.  The Gweduck is basically a modernized kit Grumman Widgeon with all composite parts,  so landing in saltwater doesn’t corrode the hull.  Really neat plane.  Their stop in Juneau was featured as the headline front cover story on the Juneau Empire at the time.

Burke said he mentioned us in the article,  but to my surprise,  he does a LOT more than mere mention…

“YAKUTAT

For those of you who have made this trip,  you’ve probably avoided landing at Yakutat because of the imposing Mount Fairweather-sized gas prices that loom large on the horizon and cast a long shadow on the coast route.  I can report that this is no longer a problem.  Bob Miller recently started Yakutat Aviation Services,  and now prices are considerably lower for both 100LL and Jet A.  Bob is a local entrepreneur who lives with his family in the old WWII hangar on the field,  and he also owns the 1941 DC-3 in the hangar.

This airplane is a piece of history;  it started out as a military C-47 and saw wartime service in North Africa,  Sicily,  and over Normandy on D-Day.  After the war,  it spent a lot of time flying commercially in Alaska,  including with Cordova Airlines,  which later merged with Alaska Airlines.  The airplane’s story is written on its airframe in patched German bullet holes and corrosion from making Alaska beach landings.  Bob plans to use proceeds from the fuel sales to get the plane flying again.  If you’re in Yakutat you should make a point to check it out.”

How’s that for cool?!?!  Granted most of you have probably never seen or read Water Flying magazine (I know I hadn’t…),  but it is the bimonthly publication of the Seaplane Pilots Association and a really nice/interesting magazine.

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Nice to see we’re starting to make a difference.  Yet another weird risky thing Teen and I are doing in little ol’ Yakutat.

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5 responses to “Overcoming Reputations

  1. Very interesting posting Bob, wish you well in your endeavors.

  2. Yay! I’m happy to hear that, Bob! Adapt and overcome!

  3. Word of mouth!
    The power of the spoken and written word will go a long way to making the venture worth while.
    Way to go!

  4. You the kind of guy (wife & kids included) that can make things happen!
    You don’t watch things happen. You make it happen!

  5. Good job Bob and Teen!

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